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An improvement in productivity in all fields of national endeavour is an essential pre-requisite for the attainment of a healthy and stable economy. In Ghana, the manufacturing and service sectors have been characterized by low capacity utilization. It is therefore prudent for managers to make the most economic use of all resources.


The Industrial Engineering courses have been designed to address the needs of organizations in relation to the optimum allocation and utilization of resources in the production of goods and services; low productivity and poor maintenance of  facilities.


The courses of the Industrial Engineering Department are results-oriented. This is evidenced by the numerous project works participants undertake during the various courses. Participants are particularly encouraged to design their project works around their job-related problems for which solutions are proposed for implementation at their various workplaces.


                Click on the courses to see the course content and other details

                Customer Service for Service Organisations

                Facilities Management

                Feasibility Studies

                Maintenance Management

                Managing Occupational Health and Safety

                Production Planning and Control Techniques for Performance Improvement

                Productivity Improvement Techniques for Drivers

                Productivity Measurement and Improvement Techniques

                Productivity Measurement and Improvement Techniques

                Project Management

                Total Quality Management (TQM)

                Transport Management

                Work-place Improvement Techniques for Increased Productivity




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The need for Productivity Improvement in all sectors of the economy has intensified in recent times. The challenge is how to effectively and efficiently utilize the scarce resources. Productivity Improvement has helped in making organizations viable and competitive. There is, therefore, the need to sensitize managers, staff and all other stakeholders on productivity improvement techniques.


Productivity is about efficiency and effectiveness in the use of resources for the provision of goods and services. It measures operational performance and competitiveness.


This course on “Workplace Improvement Techniques for Increased Productivity” is therefore designed to assist organisations to use their own workers to design and install very simple and cheap improvements in their workplaces, which would result in fast and easily verifiable improvements in the performance of the individual and the organization.




At the end of the course, participants will be able to:

§         ­Promote understanding and create awareness of the value of productivity improvement at the workplace; and

§        Apply Workplace Improvement Techniques in their work situations and thereby increase productivity and reduce workplace hazards.



§              Overview of production / operations management;

§               Productivity;

o       Productivity and the Standard of Living

o       Productivity improvement at the Enterprise Level


§              The workplace

o       The effects of the work environment on the worker

o       Workplace improvement techniques

o       Managing the environment of the workplace

Ø     The Temperature

Ø     Noise levels

Ø     Vibration levels

Ø     Lighting

Ø     Fumes etc

§               Improving Safety and Health at the workplace

§               Good Housekeeping

o             The 5S Principles

o             Improving workplace layout

o             Improving materials handling methods



Managers, Supervisors, Superintendents and Foremen.



      Lectures, Exercises, Case Studies, Project work  and Film Shows.


DURATION:    2 Weeks     PERIOD:   APR 14 - APR 25


VENUE:           ACCRA       FEE:          ¢700.00


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Productivity measures the level of efficiency and effectiveness with which resources are used to produce goods and services.

Highly productive firms are very profitable, pay better wages and constantly create new employment opportunities.

This course, “Productivity Measurement and Improvement Techniques” , is therefore designed to assist organisations  in designing and implementing their own productivity measurement and improvement programs.




        At the end of the course, participants will be able to:

§        Define productivity

§        Measure productivity using the Value Added concept;

§        Enumerate enterprise productivity improvement factors;

§         Understand how to apply workplace productivity improvement techniques to increase the productivity levels in organizations.



§      Overview of Production/Operations Management;

§      Productivity:   Concept, Principles and Importance;

§      Productivity Measurement and analysis

o             Value Added Concept

o             Calculation of Value Added

o             Value Added Analysis

§      Productivity Improvement Factors:

o             Capital Investment

o             Quality of Labour Force

o             Management

o             Organisation System

o             Government Policies and Regulations

§              Productivity Improvement Techniques at the Enterprise Level:

o                         Check Sheet and histograms,

o                         Pareto Principle

o                         Cause and Effect Diagram

o                         Productivity Improvement Circles (PICs)

§      Organisation Development (OD)



All categories of  Managers, Officers, Departmental Heads, Supervisors, Productivity Officers, Accountants



        Lectures, Case Studies, Film Shows, Discussions, Exercises.


DURATION:     1 WEEK   PERIOD:        MAY 05  - MAY 09

                                                                NOV 03  - NOV 07      


 VENUE:            ACCRA     FEE:                ¢ 360.00     



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The upturn of the Ghanaian economy continues to attract the development and operation of an increasing number of economic facilities ranging from hotels, recreational parks, real estates, petrol filling stations to private hospitals.


The development of these facilities requires inputs such as land, equipment and materials and labour.  Management of these facilities involves documentation, service contracting, risk management, maintenance and asset valuation.


The Facilities Management course offers participants the opportunity to plan, manage and maintain the assets of their organisations.





At the end of the course, participants will be able to:

·  Evaluate investment in assets;

§  ­        Plan the acquisition of assets;

§  ­        Determine the risks involved in the acquisition and management of facilities.

§  ­        Apply managerial skills for facilities management.



§  ­        Principles and Practice of Management;

§  ­        Principles of Facilities Management;

§  ­        Budgeting and Acquisition of landed property;

o             ­Documentation and registration ;

o             ­Legal requirements

o             Property as a form of investment

§  ­        Maintenance of facilities;

§  ­        Estate Valuation, Practice and Effects on Taxation

§  ­        Contractual Procedures;

o             ­Types and Terms of Contracts;

o             ­Contract Negotiation;

§         Insurance of Facilities;

o       Risk Assessment, Types and Application of Insurance;

§  ­        Computer Application to Facilities Management;

§  ­        Asset Register preparation



Estate Managers/Officers, Investors, General Services Managers/Officers, Engineers and Property Developers and Owners.



Lectures, Case Studies, Field Visits, Project Work, Film Shows and Discussions.


DURATION:    3 WEEKS           PERIOD:    JUN 02 - JUN 20


VENUE:           ACCRA               FEE:         ¢1,000.00 




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Organisations are viable only if they are able to provide goods and services to their customers at the right quality, quantity, cost and time. Furthermore, production needs to be carried out in the most effective and efficient manner. Lack of effective scheduling, frequent equipment breakdowns and shortages of critical materials create operational bottlenecks for meeting delivery deadlines. To overcome these challenges, managers need to be equipped with  best practices in production planning and control techniques.


This course addresses the needs of organisations in relation to the optimum allocation and utilisation of resources used in the production of goods and services in a growing and competitive business environment.




At the end of the course, participants will be able to:

§        Apply the necessary techniques and tools to achieve efficiency and effectiveness in production/operations system of  a firm.



§        ­The Concept of Production /Operations Management;

§        ­Production Planning and Control Systems;

§        Quality Management in the Service Industry

§        ­Total Quality Management;

§        Materials Management;

o             Procurement

o             Inventory Control

o             Materials Handling

§        ­Work Organisation;

o       Plant Layout

o       Work Scheduling 

§        ­Management Information Systems;

§        ­Leadership Skills;

§        ­Maintenance Management;

§        ­Industrial  Health and Safety

§         ­Business Process Re-engineering



Production Managers, Production Officers, Operations Managers and  Supervisors/Foremen.



Lectures, Discussions, Case Studies, Film Shows, Exercises and Industrial visit.


DURATION:    2 WEEKS    PERIOD:        JUN 09  -  JUN 20


VENUE:            ACCRA      FEE:                ¢700.00



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This course is designed to heighten participants’ awareness of the causes and costs of workplace accidents and illnesses, Occupational Health and Safety Regulations (Under the Laws of Ghana)and to suggest ways for reducing the occurrence of  workplace accidents and illnesses.




      At the end of the course, participants will be able to:

·  ­      Describe various classifications of hazards and how to manage them; and

·   ­      Design a safety programme for a typical workplace.



§  Occupational Health and Safety Laws in Ghana;

§  Health and Welfare Provisions              

§  Safety Provisions

§  Classification of Hazards and their Safeguards;

o Physical Hazards and Prevention Methods

o       Chemical Hazards and General Principles for their control

o                         Biological Hazards and Prevention Methods

o                         Mechanical Hazards and Protection methods

o Psychological Hazards and Prevention Methods

§  Accident Prevention Programmes

o    Unsafe Conditions and Unsafe Acts

o    Intervention Programmes

o Accident reporting and investigation

o Safe-guarding of Machinery

§  Ergonomics and Manual Handling;

§  Safety Audit and Action Plan;                        

§        The Costs of Accidents



Foremen, Supervisors and Middle Level Managers; Occupational Health and Safety Officers, Operations Managers and Human Resource Managers.



Lectures, Discussions, Exercises, Demonstrations and Field Trip.


DURATION:     2 WEEKS          PERIOD:         JUL 07 - JUL 18


VENUE:            ACCRA              FEE:                 ¢700.00


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The ability to manage and direct projects of varying sizes and complexities is  increasingly vital for managers at all levels.  In fact, a variety of skills and desirable attitudes are required for effective and efficient performance. This Project Management course provides a framework for developing these competencies and skills in a variety of ways.  It recognises the growing importance of project managers and their roles within businesses, along with the increasing wide range of roles in which such individuals are operating. It develops the analytical skills and attitudes required for, efficient planning, execution, monitoring and evaluating projects as well as managing and controlling people on projects for the achievement of  development objectives.




At the end of the course, participants will be able to:

·        ­  ­Define the role and responsibilities of a project manager;

·        ­Determine project specifications, standards and appropriate  performance targets;

·          ­Prepare a project budget

·        ­  Apply analytical methods and processes required for planning, appraising, controlling and executing projects.



§        ­  Project Identification;       

o       Defining and characterising projects

o       Project Cycle

o       Defining project goals

§         ­  Project Organisation

o       Structure

o       Responsibilities and qualities of key personnel

§        ­  Project Planning:

o       Project activities and durations;

o       Project Planning Tools: MS Project. Network and Gantt Charts

o       Financial Appraisal

   Preparing Project Cost Estimates

§        ­Project Implementation;

o       Instruments for Monitoring projects.

§                       Project closure and Handover



Consultants, Construction Managers, Maintenance Managers, Site Engineers, Project Officers, Financial and Marketing Executives, Project Promoters, Business Development Officers and Staff of NGOs.



Lectures, Case Studies, Field Visits, Project Work and Film Shows.


DURATION:   3 WEEKS          PERIOD:       JUL 14 - AUG 01


VENUE:         ACCRA               FEE:                 ¢1,000.00




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In a highly competitive market, the need to produce quality goods and services and reduce waste cannot be over-emphasised.


Total Quality Management (TQM) is the business management system designed to achieve the balanced needs and expectations of stakeholders through the coordinated efforts of all employees and units of the organization.


Organisations using TQM are able to streamline their processes standardize them and make them efficient and cost-effective.


The benefits of reduced overheads and improved performance to these organizations include: more satisfied customers; more enthusiastic and committed employees; and fewer delays, mistakes and bottlenecks.


This course is designed to equip participants with the tools and techniques of TQM to improve quality of their products and services and thereby achieving quicker business turnaround time.




At the end of the course, participants will be able to:


·  ­  Discuss the importance and the need for quality leadership, quality improvement and the human factor in quality       improvement;

·  ­  Design and interpret statistical quality control charts;

·  ­  Show a good appreciation of the need for the implementation of the ISO Series.                



§        Quality Management

o       Concepts and Principles

§                     Quality in the Service Industry;

§                     Total Quality Management­  

o       Principles and Structures

§        Quality Control  Tools:   Check sheets, Pareto Diagram, Cause and Effect Diagram, Scatter Diagram

§                    ISO  Series

§         Business Process Re-engineering;

§        Productivity improvement

§        HACCP (Hazard Analysis Critical Control Point)



Production Managers/Officers, Departmental Heads , Quality Control managers, Quality Assurance Managers/Officers, Operations Managers and Sectional heads.



Lectures, discussions, exercises , film shows and project work.


DURATION:    2 WEEKS         PERIOD:         AUG 04 - AUG 15

VENUE:           ACCRA              FEE:                 ¢700.00


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The decision to invest in a project is dependent upon the overall benefits that will be derived from the investment.  There are a lot of investment opportunities but not all of them are equally beneficial to the investor. 


Moreover, projects that may be selected out of investment opportunities must have a fair chance of being financed by funding agencies, such as banks.


It is for these reasons that the course in feasibility studies is being offered to equip individuals to be able to make informed investment decisions.




      At the end of the course, participants will be able to:

§     ­  ­Apply techniques and methodologies for successfully planning and executing projects

§        List criteria for selecting viable projects.



§              ­Project Identification and Preparation;

o       Feasibility Study Methods

o       Proposal preparation

o       Market  Analysis

o       Technical Analysis;

§              Financial analysis

o       Cost Estimation and financing

Ø     Project cost

Ø     Sources of finance

Ø      Financing plan

o             Financial Statements and discounting

Ø            Income and cash flow statements

Ø            Discounting  of cash flow streams

Ø           Sensitivity analysis

§                    Social Cost Benefit Analysis;

§              Environmental Impact Assessment

§              Project Financing

o       What Banks Look for When Appraising Projects          

§              Project Planning, Implementation and Management;

o       Network Analysis

o       Project organisation

o       Project Monitoring and evaluation

o       Post Evaluation.           

§              Risk and Sensitivity Analysis




Business investments, Staff engaged in the Planning, Design, Appraisal and Implementation  of Investment.



      Lectures, Group Project Work , Discussions and Case Studies.


DURATION:     3  WEEKS       PERIOD:   AUG 18 - SEP 05


VENUE:             ACCRA           FEE:         ¢1,000.00



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Maintenance Management involves not only the maintenance of machines, buildings and equipment, but the training of all personnel at all levels  to appreciate the need to keep all the facilities of an organisation operating at the desired levels of output without interruptions.


This course is designed to equip  Maintenance Personnel with the techniques of planning and operating efficient and effective systems based on the Total Preventive Maintenance (TPM) Concept.





At the end of the course, participants will be able to:

·  ­    State the benefits of a maintenance system; and

·  ­    Develop an effective planned maintenance system.



§                    ­Types of Maintenance;

o       Planned Maintenance

o       Unplanned Maintenance­

       The Maintenance Programme

o       Facility Register

o       The Maintenance Schedule

o       The Job Report

o       The History Record

       The Control Cycle

       Implementing the Maintenance Programme

       Maintenance Work Standards and Improvement methods

       Budgeting for and costing maintenance­

       Maintenance report writing

§                    ­Job Safety and Design

§                    Project Report preparation and presentation




Managers, Engineers, Supervisors and Foremen directly involved in maintenance of facilities.



Lectures, Demonstrations, Case Studies, Field Visits, Practical Exercises, Project work  and Film Shows.




VENUE:           ACCRA       FEE:          ¢1,000.00


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The Transport Sector integrates with other sectors of the economy for the effective distribution of goods and services, facilitates the movement of people and provides a vital support to the whole economy.


However, the role and services of the Transport Sector appear to be taken  for granted.


For the Transport Sector to effectively provide the needed support to the economy, it has to be properly harnessed, synchronized and effectively managed.


This course will present effective management principles and techniques in the area of transport.




      At the end of the course, participants will be able to:

·         ­Discuss techniques of operating a transport business at the minimum operational cost;

·        ­Prepare a maintenance programme for a fleet of vehicles;



§        ­Legislative and Regulatory Framework for Transport Operations in Ghana;

§        ­  Introduction to Transport Planning;

§        ­  Introduction to Data Collection and Traffic / Demand    Analysis Techniques;

§        ­  General Principles of Transport Economics;

§        ­  Transport Operations, Control and System Optimisation;

§        ­  Fleet Planning and Life-cycle Costing;

§        ­  Financial Management and Cost Control;

§        ­  Fare/Rate Policy Regimes;

§        ­  Vehicle Documentation;

§        ­  Accident Processing Procedures;

§        ­  Insurance and Insurance Claims;

§        ­  Safety Regulations;

§        ­  Maintenance of Vehicles;

§         ­  Transport Records Keeping.

§        Productivity Improvement in the transport sector.



Managers, Transport managers or Officers and Operators of Private/Public Transport Businesses.



Lectures, Discussions, Case Studies and Field Visits.


DURATION:   2 WEEK            PERIOD:   OCT 20 – OCT 31


VENUE:          ACCRA                FEE:         ¢700.00


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The main objective of forming and operating any business is to make profit. This enables the business to exist and to grow. A driver is employed to perform some specified duties that others cannot effectively and efficiently combine with their official duties.


This course is designed to expose drivers to how their services contribute to the productivity of the organisation.




      At the end of the course, participants will be able to:

·  ­    Discuss the managerial functions of a driver;     

§  Understand the operating mechanisms of vehicles;

·  ­    Enumerate good work ethics;

§  Prepare a maintenance program for their vehicles; and

§   Appreciate the role of the driver in increasing productivity.



§        ­The Driver as a Manager;

§        ­Preventive maintenance;

§        ­­Good Work Ethics and attitudes

§        Productivity concepts and improvement methods

§        Defensive Driving

§         Accident management.



Drivers  of all categories.



Lectures, Discussions, Case Studies


DURATION:   3 DAYS      PERIOD:   NOV 03 – NOV 05


VENUE:          ACCRA           FEE:         ¢220.00


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The Service industry touches the lives of every person in the Ghanaian economy. The service industry possesses certain peculiar characteristics which make the management of organizations more challenging.


To effectively address these challenges, managers need to institute appropriate measures for delivering quality service


This course is to equip participants from the service sector with necessary knowledge, skills and attitudes for meeting the challenges.




At the end of the course, participants will be able to:

·        Determine the peculiar nature and characteristics of service organisations;

·        Examine approaches for managing service quality; and

·        Demonstrate best management practices for improving productivity.



·        Nature of Service Organizations;

·        Service-Support Facilities;

·        Managing the Capacity of service organisations,

·        Quality Standards and Management

·        Introduction to Maintenance Management;

·        Employee Health and Safety

·        Service Supply Chain Management

·        Productivity improvement

·        Leadership skills

·        Project work preparation and presentation.



Managers and supervisors of service providers such as hoteliers, transport owners, hospitals, law and other professionals, head of educational and financial institutions, management consultants etc.



Lectures, Discussions, Case Studies, Exercises,  Project Work, Industrial Visit, etc.


DURATION: 1 WEEK              PERIOD:  Oct 06 – Oct 17.


VENUE: ACCRA                     FEE:  ¢360.00


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